"Research for its own sake is like a painting no one ever sees. Ideally, it should help us do stuff."
- Dan Haygood

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Cave painting was cool and all, but your reach and frequency had to be in the basement. You either had to wait for somebody to walk by or literally drag them into the cave. Hail, hail magazines, newspapers and direct mail!


Builders Mutual Service Outside the Box

Solution: make the sturdy red toolbox a ubiquitous symbol of unparalleled customer service, then back it up with proof. Not just service--service outside the box.

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